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Customer Service Practitioner Level 2

The role of a Customer Service Practitioner is to deliver high quality products and services to the customers of their organisation. They provide services in line with the organisation’s customer service standards and strategy within appropriate regulatory requirements. Their customer interactions may be diverse and can include face-to-face, telephone, post, email, text, and social media.

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Multi-Channel Marketer Level 3

The Multi-channel Marketer apprenticeship is for individuals that would like to learn how to define, design, build and implement digital campaigns across a variety of online platforms to drive customer acquisition, customer engagement and customer retention. The Multi-channel Marketer will typically support customer-focused marketing activities that drive demand for a product or service.

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