Team Leader / Supervisor Level 3

Occupational profile

A team leader/supervisor is a first line management role, with operational/project responsibilities  for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of these goals. Activities and responsibilities will vary between the private, public and voluntary sectors and depending on the size of the organisation, but the knowledge and skills required will be the same whatever the role.

Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

Roles/occupations may include: Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager.

Skills

(acquired and demonstrated through continuous professional development).

Able to communicate organisation strategy and team purpose, and adapt style to suit the audience. Support the development of the team and people through coaching, role modelling values and behaviours, and managing change effectively.

Able to organise, manage resources and risk, and monitor progress to deliver against the project plan. Ability to use relevant project management tools, and take corrective action to ensure successful project delivery.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Able to reflect on own performance, seek feedback, understand why things happen, and make timely changes by applying learning from feedback received.

Use of effective problem solving techniques to make decisions relating to delivery using information from the team and others, and able to escalate issues when required.

Knowledge

(through formal learning and applied according to business enviroment).

Understand people and team management models, including team dynamics and motivation techniques. Understand HR systems and legal requirements, and performance management techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing constructive feedback, and recognising achievement and good behaviour.

Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict. Know how to facilitate cross team working to support delivery of organisational objectives

Understand different forms of communication and their application. Know how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns.

Understand how organisational strategy is developed. Know how to implement operational/team plans and manage resources and approaches to managing change within the team. Understand data management, and the use of different technologies in business.

Understand the project lifecycle and roles. Know how to deliver a project including: managing resources, identifying risks and issues, using relevant project management tools.

Behaviours

(developed and exhibited in the workplace).

Drive to achieve in all aspects of work. Demonstrates resilience and accountability.

Determination when managing difficult situations.

Open, approachable, authentic, and able to build trust with others. Seeks views of others.

Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responds well to feedback and need for change.

Sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values

Duration

The apprenticeship will typically take between 12 and 18 months to complete.

Level

This apprenticeship standard is at Level 3.

Qualifications

Apprentices without level 2 English and Maths will need to achieve this level prior to taking the endpoint assessment.