Infrastructure Technician Level 3

Occupational profile

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.

Job roles may include:  Help Desk Technician, First or Second Line Support, IT Infrastructure Technician, Network Support

  • Communication: works both independently and as part of a team and following the organisation’s standards; competently demonstrating an ability to communicate both in writing and orally at all levels, using a range of tools and demonstrating strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during all tasks.
  • IT Security: Demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance and legislation.
  • Remote Infrastructure: Effectively operates a range of mobile devices and securely adds them to a network in accordance with organisational policies and procedures.
  • Data: effectively records, analyses and communicates data at the appropriate level using the organisation’s standard tools and processes and to all stakeholders within the responsibility of the position.
  • Problem-solving: applies structured techniques to common and non-routine problems, testing methodologies and troubleshooting and analyses problems by selecting the digital appropriate tools and techniques in line with organisational guidance and to obtain the relevant logistical support as required.
  • Working knowledge of a range of cabling and connectivity, the various types of antennas and wireless systems and IT test equipment
  • Understands maintenance processes and applies them in working practices
  • Understands and applies the basic elements and architecture of computer systems
  • Understands where to apply the relevant numerical skills e.g Binary
  • Understands the relevant networking skills necessary to maintain a secure network
  • Logical and creative thinking skills
  • Analytical and problem solving skills
  • Ability to work independently and to take responsibility
  • Can use own initiative
  • A thorough and organised approach

Entry Requirements

Individual employers will set the selection criteria, but this is likely to include five GCSEs.

Duration

The duration of this apprenticeship is a minimum of 12 months.

Level

This is a level 3 apprenticeship.

English and Maths

Level 2 English and Maths will need to be passed, if not already, prior to taking the end point assessment.