Customer Service Specialist
Sector: Retail
Duration: 18 Months
Level: 3
Overview: The Customer Service Specialist programme provides those in a more senior and case management type roles the correct skills.
Who is it for?
The Customer Service Specialist programme provides those in a more senior and case management type role with the skills to be able to effectively manage the customer service experience across complex cases.
Key Responsibilities may include:
Managing complex cases on an end to end basis, looking beyond just the issue of any complaints, but instead seeking to understand the customer needs better and evaluating the outcome.
Occupations may include:
Customer Service Specialist, Customer Service Team Leader, Customer Service Executive.
