Customer Service Specialist – Level 3

Sector

Retail

Duration

15-18 Months

Level

3

Overview

The Customer Service Specialist programme provides those in a more senior and case management type roles the correct skills.

End Point Assessment

  • Practical observation with Q&As
  • Work based project, supported by an interview
  • Professional Discussion supported by portfolio evidence

Who is it for?

The Customer Service Specialist programme provides those in a more senior and case management type role with the skills to be able to effectively manage the customer service experience across complex cases.

Key Responsibilities may include:

Managing complex cases on an end to end basis, looking beyond just the issue of any complaints, but instead seeking to understand the customer needs better and evaluating the outcome.

Occupations may include:

Customer Service Specialist, Customer Service Team Leader, Customer Service Executive.

To make a booking please complete the booking form or contact us on 01254 679998