Customer Service Practitioner
Sector: Retail
Duration: 18 Months
Level: 2
Overview: The Customer Service Practitioner apprenticeship helps to deliver and maintain a consistent high-quality service to customers.
Who is it for?
The Customer Service Practitioner apprenticeship helps to deliver and maintain a consistent
high-quality service to customers. It’s an ideal programme for anyone who is starting or has just started a Customer Service Practitioner role.
Key Responsibilities may include:
Duties may be one-off or routine, and typically include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.
Occupations may include:
Customer Service Operator at call centres, retail outlets, professional services. Receptionist and administration roles in organisations.
