Customer Service Practitioner – Level 2

Sector

Retail

Duration

15-18 Months

Level

2

Overview

The Customer Service Practitioner apprenticeship helps to deliver and maintain a consistent high-quality service to customers.

End Point Assessment

Apprenticeship Showcase
Practical Observation
Professional Discussion

Who is it for?

The Customer Service Practitioner apprenticeship helps to deliver and maintain a consistent high-quality service to customers. It’s an ideal programme for anyone who is starting or has just started a Customer Service Practitioner role.

Key Responsibilities may include:

Duties may be one-off or routine, and typically include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.

Occupations may include:

Customer Service Operator at call centres, retail outlets, professional services. Receptionist and administration roles in organisations.

To make a booking please complete the booking form or contact us on 01254 679998

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