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Customer Service (Level 2)

Venue: Remote Delivery/ Face to Face Delivery/ Distance Learning

Duration: Dependent on Learner

Dates & Times: Multiple Dates – Enquire for more information

Cost:  Free – Subject to eligibility

Overview: This qualification is designed to prepare learners for employment.

Overview

This qualification provides learners with the knowledge and understanding of dealing with customers on a daily basis in the customer service environment that they work in.

What will I study? 

This programme covers the following units:

Unit 1: Delivery of Effective Customer Service:

  • Application of customer service skills
  • Meeting customer needs
  • Communicating effectively
  • Applying improvements
  • Self development

Unit 2 – Supporting the Customer Service Environment:

  • Principles of customer service
  • Understanding customers’ needs
  • Responding to customers problems
  • Team working skills
  • Legislation

Entry Requirements

Learners must be employed by organisations located in Greater Manchester or Lancashire.

To make a booking please complete the booking form or contact us on 01254 679998