Book Now

Certificate in Retail Skills (Level 2)

Venue: Remote Delivery/ Face to Face Delivery/ Distance Learning

Duration: Dependent on Learner

Dates & Times: Multiple Dates – Enquire for more information

Cost:  Free – Subject to eligibility

Overview: The Level 2 Certificate in Retail Skills is aimed at individuals who are working in a retail environment.


The Level 2 Retail Skills qualifications are designed for people working in the retail industry, including retail sales people, retail assistants, counter assistants, stockroom/warehouse assistants, visual merchandisers, cash point operators and managers in these roles.

What will I study? 

This programme covers the following units:

  • Work Effectively in a Retail Team
  • Dealing with Customer Queries and Complaints
  • Processing Customer Orders
  • Managing the payment transaction process

Entry Requirements

Learners must be employed by organisations located in Greater Manchester or Lancashire.

To make a booking please complete the booking form or contact us on 01254 679998