Certificate in Retail Skills (Level 2)
Venue: Remote Delivery/ Face to Face Delivery/ Distance Learning
Duration: Dependent on Learner
Dates & Times: Multiple Dates – Enquire for more information
Cost: Free – Subject to eligibility
Overview: The Level 2 Certificate in Retail Skills is aimed at individuals who are working in a retail environment.
Overview
The Level 2 Retail Skills qualifications are designed for people working in the retail industry, including retail sales people, retail assistants, counter assistants, stockroom/warehouse assistants, visual merchandisers, cash point operators and managers in these roles.
What will I study?
This programme covers the following units:
- Work Effectively in a Retail Team
- Dealing with Customer Queries and Complaints
- Processing Customer Orders
- Managing the payment transaction process
Entry Requirements
Learners must be employed by organisations located in Greater Manchester or Lancashire.