The Level 2 Retail Skills qualifications are designed for people working in the retail industry, including retail sales people, retail assistants, counter assistants, stockroom/warehouse assistants, visual merchandisers, cash point operators and managers in these roles.
What will I study?
This programme covers the following units:
- Work Effectively in a Retail Team
- Dealing with Customer Queries and Complaints
- Processing Customer Orders
- Managing the payment transaction process
Learners must be employed by organisations located in Greater Manchester or Lancashire.